Kisses Included Animal Care Services

Effective Date: May 2026

1. Introduction

Kisses Included Animal Care Services is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and book our pet care services.

2. Information We Collect

Information You Provide Directly

When you book a pet care service or contact us through our website, we collect the following information:

Name and Contact Information: Full name, email address, phone number
Pet Information: Pet name, breed, age, health conditions, dietary needs, medications, behavioral notes
Home Access Information: Home address, key location, alarm codes, emergency protocols
Service Details: Type of service requested, preferred dates and times, service location, special requests
Emergency Contact: Veterinarian information, emergency contact person
Communication: Any messages or inquiries you submit through our contact forms or email

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity:

Device Information: Device type, operating system, browser type
Usage Data: Pages visited, time spent on pages, links clicked, referral source
Location Data: General geographic location based on IP address (not precise)

This information is collected through cookies, web beacons, and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

Booking and service delivery
Pet care and safety (including emergency veterinary decisions)
Communication and service reminders
Payment processing and financial records
Portfolio and marketing materials (with permission)
Website improvement and analytics
Legal compliance and dispute resolution

4. Data Security

Kisses Included implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure transmission of data using SSL/TLS encryption
Restricted access to personal information by authorized personnel only
Regular security assessments and updates
Secure backup and archival procedures
Confidentiality agreements with all service providers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Pet Photography and Image Usage

Consent for Photography

By booking services with Kisses Included, you consent to photographs of your pet being taken during service. These photos are used for service documentation, client communication, and portfolio purposes.

Use of Pet Photographs

Pet photographs taken during services are used as follows:

Sent to you for personal use and enjoyment
Used in our portfolio and website with your permission
Used in marketing materials and social media (without identifying your home or personal information)
Retained for service documentation and quality assurance

Opting Out of Photo Sharing

If you prefer that photos of your pet not be used in marketing or portfolio materials, please request this in writing during the booking process or contact us directly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, and resolve disputes and enforce our agreements.

Booking Information: Retained for 3-7 years for accounting and legal purposes
Pet Health Records: Retained for the duration of our service relationship plus 3 years
Pet Photographs: Retained indefinitely for portfolio and archival purposes, unless you request deletion

7. Your Rights and Choices

Access and Correction

You have the right to access, review, and request correction of your personal information. To do so, please contact us through our website or call 925-592-4425.

Deletion

You may request deletion of your personal information, subject to legal and contractual obligations. We will honor deletion requests unless retention is required by law or for legitimate business purposes.

Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

8. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

Phone: 925-592-4425
Email: [email protected]
Address: 712 Bancroft Rd, Walnut Creek, CA 94598

We will respond to your inquiry within 30 days of receipt.

9. Changes to This Privacy Policy

Kisses Included may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this document. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

Last Updated: May 2026