Privacy Policy

Introduction

Kisses Included Animal Services is committed to protecting the privacy of every family we serve. This policy explains what information we collect, how we use it, and the measures we take to keep it secure. By using our website or booking our services, you consent to the practices described here.

Information We Collect

We collect only the information necessary to care for your animals and communicate with you. This may include:

• Your name, email address, phone number, and home address for bookings.
• Details about your animals — names, breeds, ages, health conditions, medications, routines, and veterinary contacts.
• Booking dates, times, and service selections.
• Account information if you create a client portal login.
• Photos and notes shared with you during care, stored privately for your portal.
• Standard web log data (IP address, browser type, pages visited) collected automatically for site security and performance.

How We Use Your Information

We use your information solely to deliver safe, personalized care:

• Confirming bookings and managing the availability calendar.
• Sending booking confirmations, enquiries responses, and account emails.
• Sharing photo updates of your animal while you're away.
• Contacting your veterinarian in an emergency.
• Complying with legal obligations.

We do not sell, rent, or trade personal information, and we do not use your data for unrelated marketing or advertising.

Photos of Your Animals & Home

Photo updates are visible only to you through your private client portal. We will never publish photos of your animals, your home, or your property publicly without your explicit written consent.

Security

Access to your information is limited to those with a direct care need. We use industry-standard measures — encrypted connections, secure cloud storage, and access controls — to protect against unauthorized access, disclosure, or loss.

Third-Party Sharing

We share information with third parties only when necessary to provide services you requested — for example, your veterinarian in an emergency — and only the minimum information required. Our website and portal are hosted on secure cloud infrastructure that processes data on our behalf.

Cookies & Analytics

Our website uses minimal cookies for sign-in sessions and basic functionality. They are not used for advertising or cross-site tracking.

Your Rights

You may access, correct, or request deletion of your personal information at any time by contacting us at Carol@KissesIncluded.com. Some requests may require identity verification.

Data Retention

We retain personal information only as long as needed to provide care, meet legal obligations, and resolve disputes. On request, we will securely delete your information after the conclusion of services.

Changes to This Policy

We may update this policy periodically. The current version will always be posted on this page; continued use of our services after changes constitutes acceptance.