Legal
Terms of Service
The simple, plain-language terms that govern care with Kisses Included Animal Services — written to be read, not to confuse.
1. Our Services
Kisses Included Animal Services provides exclusive, one-family-at-a-time animal care — overnight stays in your home or ours, dog walks, drop-in visits, pet transportation, and pet photography — for dogs, cats, pocket pets, exotics, horses, and livestock. Every booking begins with a conversation about your animal's routine, temperament, and needs so care is personalized from the first visit.
2. Booking & Confirmation
Booking requests submitted through this website are requests, not guaranteed reservations. Your booking is confirmed once we personally verify availability and send your confirmation. Dates shown on the availability calendar update in real time, but popular dates book quickly — we recommend confirming early, especially around holidays.
3. Meet & Greet
For overnight and recurring care, we may require a complimentary meet and greet before the first booking. This ensures your animal is comfortable with us and that our care style is the right fit. We reserve the right to decline a booking if we believe we cannot provide safe, stress-free care.
4. Your Responsibilities
You agree to provide accurate, complete information about your animal — including health conditions, medications, behavioral history, and veterinary contacts. All animals must be current on legally required vaccinations unless we have agreed otherwise in writing. You remain responsible for decisions about your animal's medical care; in an emergency where you cannot be reached, you authorize us to seek veterinary care at your expense.
5. Fees & Payment
Fees are as published on our Pricing page or quoted individually. Transportation is billed hourly plus mileage. Payment terms are confirmed at booking. A booking may be held with a deposit; balances are due per the agreed schedule. Prices may change, but confirmed bookings always keep their quoted rate.
6. Cancellations
Life happens — please give us as much notice as possible. Cancellations made with 48 hours or more notice receive a full refund or credit. Cancellations with less notice may forfeit a deposit, as exclusive one-family-at-a-time care means we have turned other families away to hold your dates.
7. Limitation of Liability
We treat every animal with the same love and vigilance we give our own, and we are licensed and insured. Nevertheless, animals are living beings and unforeseen events can occur. To the fullest extent permitted by law, our liability is limited to the fees paid for the service giving rise to the claim, and we are not liable for indirect or consequential damages.
8. Photo Updates & Media
With your permission, we share photo and video updates of your animal during care — that's the heart of what we do. We will never publish images of your home or animal publicly without your explicit consent. Pet photography session images are delivered for your personal use; we retain copyright unless otherwise agreed in writing.
9. Governing Law
These terms are governed by the laws of the State of California. Any dispute will be resolved in Contra Costa County, California.
10. Changes to These Terms
We may update these Terms from time to time. The current version will always be posted on this page with the effective date noted below. Continued use of our services after changes constitutes acceptance of the revised Terms.
